Get all the answers about your order and shipping details. If you need help beyond what this page offers please send us an email and we’ll be glad to offer assistance to help you out.
After you make your purchase, you will get a link in your email with instructions and a link to fill to create your loved ones profile. That’s where you create the profile and upload videos and photos.
Our unique Ones Legacy Commemorative Plaque features a QR code that allows anyone to access a personalized profile of your loved one, complete with their biography, photos, and videos. Honor their legacy by creating a profile today. It also includes one-on-one support.
Yes, anytime you want to customize your profile, you can edit anything on the page or add additional photos and content.
We currently don’t ship internationally but we will be offering international shipping service soon.
Just contact us with your order number and invoice we sent you or email address. We will do our best to locate the package and let you know what’s going on. If it’s our problem we will pay for all the shipping to send you another product.
Shipping takes approximately 2-4 days depending on where you live. All packages are shipping out USPS Priority Mail.
Yes. You can call us during business hours from 8am-5pm Pacific Time. Our phone number is 805-431-4988. We’re here to help.
Yes. To process an order using our service you will need to create an account and checkout with your payment information.
If your package or QR code plaque has been damaged, please contact us for instructions to get a replacement.
When asked for username and password, click the button that says ‘I forgot my password’.
We don’t share any of your information with any third parties. All credit card information is processed through Stripe.com and we don’t store any credit card information on our servers.
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We are working on getting our shipping prices down for express delivery.. Once available you will be able to select this option at checkout.
We are located in Ventura, California.
Since all orders are custom made we do not offer returns or exchanges. If your order is wrong, we will replace the item free of charge.
